DENR CITIZEN’S CHARTER 2023 (1st Edition)

TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

SERVICE PLEDGE

We, the Officials and employees of the Department of Environment and Natural Resources hereby pledge our commitment to:

• Provide efficient, prompt, and corrupt-free services tantamount to the protection, conservation, management of the environment and natural resources;
• Ensure strict compliance to laws, rules and regulations and high degree of professionalism in the conduct of the DENR business and non-business processes; and
• Attend to all participants or requesting parties who are within the premises of the office prior to end of official working hours and during lunch break.

LIST OF SERVICES (DENR PENR, CENR AND REGIONAL OFFICES)

Administrative and Finance (INTERNAL AND EXTERNAL SERVICES)

• RO-AF-01 Issuance of Certification of No Records/Appeal/Motion for Reconsideration, etc. 
• RO-AF-02. Authentication of Record/s*
• RO-AF-03. Sale of Bidding Documents 
• RO-AF-05-06-07. Processing of Payment of Claims

Forestry (EXTERNAL SERVICES) 

• RO-F-01 Issuance of Private Tree Plantation Registration (PTPR)
• RO-F-03a Issuance of Certificate of Verification (COV) for the transport of planted trees within private land, non-timber forest products except rattan and bamboo
• RO-F-03b Issuance of Certificate of Lumber Origin (CTO/CLO) for processed logs/lumber from Wood Processing Plant (WPP) to other WPP or desired destination/s 
• RO-F-04 Application for Chainsaw Registration
• RO-F-05 Issuance of Special Tree Cutting and/or Earth Balling Permit for trees affected by the projects of National Government Agencies (DPWH, DOTr, DepEd, DA, DOH, CHED, DOE, and NIA)
• RO-F-06 Issuance of tree cutting permit for planted trees and naturally growing trees found within public places (PLAZA,
  PUBLIC PARKS, SHOOL PREMISES OR POLITICAL SUBDIVISIONS) for purposes of public safety.
• RO-F-07 Issuance of Private Land Timber Permit (PLTP) for Non-premium species, or Special Private Land Timber Permit (SPLTP) for premium/naturally-grown trees within private/titled lands. 

Land (EXTERNAL SERVICES) 

• RO-L-01 Issuance of Certification of Land Classification Status
• RO-L-02 Issuance of Survey Authority
• RO-L-03 Application for Free Patent (AGRICULTURAL)
• RO-L-04 Application for Free Patent (RESIDENTIAL)

Click to see Procedure for Filing of Complaints:

• Procedure for Filing of Complaints
• DENR Feedback Form

Updated: 12 April 2024